Delivery and Return Information
Shipping Policy
Thank you for visiting and shopping at Artessa. Following are the terms and conditions that constitute our Shipping Policy.
We only ship within the EU. We don’t deliver to mainland UK.
Free Shipping
Ireland and Northern Ireland: over €50
Mainland UK: we don’t deliver at the moment
Rest of the EU: over €200
Shipment Processing Time
Our courier picks up the parcels from our roastery every day at 2pm. We aim to dispatch all orders placed before that on the same day.
However, if we are experiencing a high volume of orders, shipments may be delayed a day.
Please allow additional days in transit for delivery.
Shipping Roasted coffee
We roast every day to get you the freshest coffee. Coffee’s taste peaks when it is about 10-14 days old, so the coffee we ship is maximum 14 days old. We aim to dispatch orders placed before 2pm on the same day.
However, if we are experiencing a high volume of orders, we’ll roast your coffee on the day of ordering and will be shipped the following working day.
Shipping Electrical Appliances – Sage espresso machines, grinders
These items are shipped from our roastery. We aim to dispatch orders placed before 2pm on the same day.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Items will be shipped by couriers or An Post.
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation – Order Completed – email once your order has shipped.
This email contains the tracking number of your order.
If you need additional informational about your parcel please contact us on info@Artessa.ie or call 071 95 90120.
Customs, Duties and Taxes
Artessa is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Artessa is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Delayed – lost parcel
We are not responsible for lost parcels if incorrect or incomplete address was given by customer. Please be careful when entering your address.
If your parcel is not delivered within 3 days, please contact us or the courier as soon as possible.
You’ll find the tracking number of your order in the shipping confirmation email.
We will contact the courier to locate / find your parcel and arrange delivery. If the courier confirms that the parcel is lost we will resend or refund your order.
Failure to contact us about a lost parcel within 21 days of shipment means we cannot resend or refund your order.
Returns Policy
Ground coffee cannot be exchanged to whole beans. Please be careful when choosing ground option.
If for any reason you’re not completely satisfied, you can return all or any part of your order, provided it’s undamaged and in the original packaging.
Please contact us via email if you would like to return an item within 14 days of receiving your order.
We will arrange free a pick up of the item(s). As soon we got back the item(s), your replacement will be shipped or your payment will be refunded.
Sage Product warranty:
2 Year Repair, Replace or Refund Guarantee (at the sole discretion of Sage Appliances).
Should you need any assistance with your Sage grinder or coffee machine you can call SAGE customer support: 1800932369